30 Day Satisfaction Guarantee on all steel work such as shears and stripping knives; 14 Day Satisfaction Guarantee on all apparel and accessories
We stand by our products and will gladly refund our customers if our shears do not meet your standards of quality within 30 days of purchase for steel work and 14 days for apparel and all other accessories. Policy does not include loss, theft, drops, product malfunctions due to excessive or abusive use of shears. The guarantee is only available to the original purchaser and is not transferable. Original receipt, packing slip, or invoice is needed at time of return. Customer is responsible to pay for shipping and handling. Product must be returned in sturdy packaging with product bubble wrapped.
The address to send your shears, apparel, or accessories is:
Loyalty Pet Products: Exchange/Return
40991 Horseshoe Road
Punta Gorda, FL 33982
What to include in your package:
- Your return shipping address is absolutely necessary
- Include a note with Order Number and what you are wanting exchanged or returned.
- We will ship back to you quickly because we know you value your shears!
- Please write CLEARLY and LEGIBLY
Q: How should I pack my shears?
A: Ideally, put your shears in whatever case they came in and wrap them in newspaper, bubble wrap, etc. Then put them in some package with extra filler if necessary to keep from moving upon delivery.
For Questions or Business Inquiries
Loyalty Pet Products
40991 Horseshoe Road
Punta Gorda, FL 33982
[email protected]
863-576-5109
